Refund Policy

(please find the German version of the sample withdrawal form below)

If you are a consumer in accordance with Section 13 of the German Civil Code (BGB) (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you make use of your right of withdrawal as a consumer, you must bear the regular costs of the return shipment. In the case of returns from a country that is not a member of the European Union, you must also bear the regular import duties and other charges and costs incurred when importing goods from a country that is not a member of the European Union.
In all other respects, the right of withdrawal is governed by the provisions set out in detail in the following

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right of withdrawal, you must inform us, Rosenbusch Watches GmbH, Eversbuschstr. 144, 80999 Munich, Germany +49 (0) 89 925 619 21, of your decision to withdrawal this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the following withdrawal draft form, however, the use of it is not mandatory. You can also electronically withdrawal with a clear declaration with our contact form on our website

(German Version of the below)

Sample withdrawal form:

Rosenbusch Watches GmbH
Eversbuschstr. 144
80999 Munich

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on ___________________ (*)/received on_______________________(*)
Name(s) of the consumer(s) ______________________________________
Address of the consumer(s)
Signature of the consumer(s):___________________________________________
(only for communication on paper)
(*) Delete where not applicable


German Version:

Rosenbusch Watches GmbH
Eversbuschstr. 144
80999 München

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*) / die Erbringung der folgenden Dienstleistung (*)
Bestellt am ___________________ (*)/erhalten am _______________________(*)
Name des/der Verbraucher(s) ______________________________________
Anschrift des/der Verbraucher(s)
Unterschrift des/der Verbraucher(s):___________________________________________
(nur bei Mitteilung auf Papier)
(*) Unzutreffendes streichen


To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. In the case of returns from a country which is not a member of the European Union, you must also bear the regular import duties and other charges and costs incurred when importing goods to Germany from such a country which is not a member of the European Union.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the withdrawal policy

The right of withdrawal does not apply to distance contracts (Fernabsatzverträge) for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature.